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General Questions：
| Q1 |
What is "Hello" Ring? | | Ans : | With "Hello" Ring service,
your friends can easily understand your heartfelt feelings. Your callers can
enjoy their favourite connecting tones personalised by you. You can personalise
different caller groups and select the connecting tones that your callers would
like to hear. |
| Q2 | Under which
condition(s) that I will be eligible to use "Hello" Ring? |
| Ans : | If you
are 3HK 3G/4G- subscriber, you can enjoy "Hello" Ring after you have subscribed to
the service. |
| Q3 | How do I subscribe to "Hello" Ring? What is the service
charge? | | Ans : | To subscribe "Hello" Ring via "Hello" Ring App downloaded
from App Store or Google Play (only available for 3HK monthly plan subscriber), or
access www.three.com.hk > Content Services > "Hello" Ring Service. "Hello"
Ring Service will be charged at $18 per month, for 1 self-selected connection tone
and 1 designated connection tone. Another "Hello" Ring Service will be charged at
$15 per month, for 1 designated connection tone. Extra download or auto renew
connecting tone charge is $6. "Hello" Ring Channel will be charged at $15 per
month. Pre-listen Connecting tones will be charged at M (Charges does not apply
to "Hello" Ring Subscribers).
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| Q4 | Is "Hello" Ring applicable to roaming
situation? | | Ans : | "Hello" Ring is applicable to roaming and
Home Ring Back Tone users. When users have activated roaming and Home Ring Back
Tone services, "Hello" Ring will still play the connecting tones to callers
according to users' setting in "Hello" Ring. | | Q5 | Is "Hello" Ring
applicable when call forwarding features are active? |
| Ans : | To enjoy
"Hello" Ring, you are required to deactivate all call forward settings. |
| Q6 | How do
I cancel "Hello" Ring service? | | Ans : | Please contact our 3Hotline
1033 to cancel the service. |
"Hello"
Ring Library
| Q1 | How do I download
connecting tone(s) from "Hello" Ring Library? | | Ans : | | You can download "Hello" Ring App from App Store / Google
Play (only available for 3HK monthly plan subscriber), or access www.three.com.hk
> Content Services > "Hello" Ring Service, then log in with your your mobile
number and password to select and download connecting tones to your "My Collection"
and pre-setted to play for all callers.
| | "Hello"
Ring Channel
| Q1 | What is 「"Hello"
Ring Channel」? | | Ans : |
"Hello" Ring Channel
provides a wide variety of connecting tones for user's selection. Each channel
consists of 8 special connecting tones which will be automatically updated on
every 1st day of the month. Subscribers only need to pay a monthly charge at $15
and enjoy hassle free of updated connecting tone.
"Hello" Ring Channel
include: Local Hits, International Hits, Music Mix ,Romantic Song, Witty &
Funky, Pure Music, Live Music, Mandarin Hits and Japan & Korea.
| | | Q2 | How do I subscribe
to "Hello" Ring Channel? What is the service charge? |
| Ans : | Firstly, log
in "Hello" Ring App or website, select '"Hello" Ring Channel' in main menu, and
then you can choose one or more Channels from different categories in the "Hello"
Ring Channel. You can also pre-listen to the latest channel's connecting tone
before you subscribe it. If you confirm to subscribe the channel(s), it will be
downloaded to your 'My Collection' and pre-setted to play for all callers.
| My
Collection
| Q1 | How many connecting
tones can be stored in "My Collection"? | | Ans : | You can store up
to 30 connecting tones & "Hello"Ring Channels. |
| Q2 | What is Auto-renew
function? | | Ans : | In general, each selected "Hello" Ring is
valid for 1-month starting from the date you downloaded. Auto-renew feature
enable the designated "Hello" Ring to be renew upon its expired & keep
stored in your "Library". Upon the auto-renew of designated "Hello" Ring is
completed, a charge of $6 will be debited to your account while a free
notification SMS will also be sent to your mobile phone accordingly.
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| Q3 | Why I
cannot activate the auto-renew function? | | Ans : | If a "Hello"
Ring is about to be expired soon, auto-renew system will determine it become
unavailability, and thus you would encounter failed to set the auto-renew
accordingly. Moreover, please be rest assured that the selected "Hello" Ring can
still be valid for 1-month upon the date you downloaded it. |
| Q4 | What is "'Expiry
Date"? | | Ans : | "Expiry Date" means the last date that you
can use the selected connecting tone. After the expiry date, the connecting tone
will be removed from your "My Collection". If the connecting tone has expired in
your caller groups, or the connecting tone playing at designated time has
expired, the connecting tones for these situations will follow the setting of
"Connecting Tone Playing Mode" in "My Setting". |
| Q5 | How can I preset a
time to play a connecting tone for a designated phone number, all callers or
Caller Group? | | Ans : |
You can go to 'Create schedule', select a
connecting tone or channel, enter a local phone number, select all callers or
caller group, then the designated playing time and press 'submit/confirm'. If
the phone number is already in one of your caller group, the connecting tone for
that phone number will be same as the one in its corresponding caller group when
the designated playing time has expired. If the phone number is not in any
caller groups, we will follow your selection in 'All Callers Setting' &
'Playing Mode Setting ' in' ''Hello" Ring Options' to play the connecting tone
for the phone number. | | Q6 | How do I cancel a
preset time for playing a connecting tone for a designated phone number?
| | Ans : | Log in “Hello” Ring App or website, access "My Account"
> "Schedule Time Setting" to cancel the preset time of playing a
connecting tone/Channel for your assigned callers. |
All
Callers Setting
| Q1 | What is 'All Callers
Setting'? | | Ans : | In 「All Callers Setting」, you can activate 「Automatic
Download Function」so that the system will auto-download 1 latest connecting tone
from your favourite "Hello" Ring Category every month. And you can select a few of
your downloaded connecting tone(s) and subscribed Channel (s) for all your
callers. | Caller
Group
| Q1 | How do I add a phone
number to caller group? How many phone numbers can be stored in each caller
group? | | Ans : | You can first select a caller group and enter a new
phone number and your friend's name and press 'submit'. You can store 20 local
phone numbers at maximum. | | Q2 | What is "Automatic
Download"? | | Ans : | You can activate
「Automatic Download Function」so that the system will auto-download 1 latest
connecting tone from your favourite "Hello" Ring Category every month.
Each connecting tone will be automatically downloaded on the first day
of each month.
* If you have not stored the connecting tone of 'Automatic-Download' in
your 'My Collection', the connecting tone will be automatically downloaded to
your 'My Collection' and $6 will be charged for each download.
*
If you have already stored the connecting tone of 'Automatic-Download' in your
'My Collection', the connecting tone will not be downloaded again and you will
not be charged for anything. However, we will also update the connecting tone
for your caller groups and/or all callers.
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Playing
Mode Setting
| Q1 | What is 'Playing
Mode Setting'? What's relationship among 'Playing Mode Setting', connecting tone
in 'Caller Group' and the connecting tone played at designated
time? | | Ans : | When your callers' phone numbers are not in any of your
caller groups, we will follow your setting in 'All Callers Setting' and 'Playing
Mode Setting' to play the connecting tone for your callers. The setting in 'All
Callers Setting' and 'Playing Mode Setting' will not affect the playing
mechanism of the connecting tones in your caller groups, all callers or the
connecting tones playing at designated time for a phone number.
Noted:
If you set 'Designated Connecting Tone', 'Designated Channel' or 'Traditional
Hong Kong Connecting Tone' as your play mode, your setting on Caller Groups
& Schedule will be overridden. | |
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